Last Updated: 15.04.2023
2. Information We Collect
We collect the following personal information:
- Email address
- Phone number
- Address details
- User ID
- IP address
- Cookie information
- Any other information you provide to us when filling out forms or using website features
3. Purpose of Processing Personal Data
We use the personal information we collect for the following purposes:
- Responding to your inquiries and providing you with requested information and services.
- Processing your orders and delivering the products or services you have requested.
- Processing payment details and completing payment transactions.
- Sending you marketing communications and newsletters if you have provided your consent.
- Improving the content and user experience of our website.
- Conducting customer satisfaction surveys and gathering feedback to enhance our services.
- Performing statistical analysis and reporting on the usage of our website.
4. Disclosure of Information to Third Parties
We do not sell, rent, or disclose your personal information to third parties without your consent, except in the following cases:
- Disclosure to service providers: We may disclose personal information to external service providers who assist us in providing website functionality, such as payment service providers, delivery services, and marketing services. These service providers are bound by confidentiality obligations and comply with data protection laws.
- Legal obligations: We may disclose personal information if required to do so by law, legal process, or governmental request.
5. Data Security
We employ appropriate technical and organizational security measures to ensure the security of your personal information. Only authorized personnel who require access to the information for their duties are allowed access, and they are bound by confidentiality obligations.
7. Data Retention
We keep your personal information for as long as necessary for the purposes outlined in this policy, and we delete or anonymize the data when it is no longer needed for its original purposes, unless retention is required by law or other applicable regulations.
You have the following rights:
- Access to your personal information and the right to review it.
- Request the correction of inaccurate or incomplete personal information.
- Request the erasure or restriction of your personal information in certain circumstances.
- Object to the processing of your personal information for marketing purposes.
- Receive your personal information in a machine-readable format and transmit it to another data controller, where processing is based on consent or contract.
- Withdraw your consent at any time, where processing is based on consent.
9. Contact Information
If you have any questions or wish to exercise your rights regarding your personal information, please contact us at:
Frozen Graphene Oy
Jerpenkatu 17, 13330 harviala, Finland
+358 40 7270401
We may request additional information to verify your identity before processing your requests.